Equipment Rental Manager

Job Title:              Equipment Rental Manager   

Exempt Status:    Exempt

Reports To:          Inside Sales Manager

Location:              Eastern Effects Inc. / 99 9th Street, Brooklyn, 11215

Date:                   January 2019     

Supervisory Status:  Non-Supervisory

Summary:  Under ongoing but indirect supervision by the Inside Sales Manager, the Equipment Rental Manager determines the needs of potential customers and devises a total package to fit both their needs and their budget. Can negotiate prices within overall guidelines. A fair degree of latitude is expected.

Essential Functions:  

• Manage customer accounts: monitor email and phone orders, prepare quotes, contracts and other responses to customer inquiries; assess customer needs and budget, offer equipment and service alternatives where appropriate. Negotiate overall price. Provide ongoing customer service. Process changes as necessary. Follow-up on returning orders. Process billing. Bill for losses/damages.
• Place/enter orders, paying special attention to delivery dates and existing inventory levels, etc.  If required, schedule rental of non-owned items, negotiate price, through network of sub rental vendors.
• Initiate adjustments to existing orders as necessary, liaise with order fulfillment department, transportation departments and other members of the rental management team.
• Address customer feedback, positive and negative with management and sales team members.  Apprise Inside Sales Manager of customer/industry trends.
• Other tasks or assignments as requested by management

Competencies:

• Must demonstrate initiative & results in setting and carrying out work priorities.
• Strong written and verbal communications abilities. Ability to remain friendly but professional at all times with customers and staff members.
• Attention to accuracy and detail.
• Communication: Exchanges both routine and complex information with all levels of staff and customers. Presents information clearly and concisely and in a timely fashion.
• Problem solving: must be able to solve problems efficiently as they arise, in real time.
• Teamwork: works effectively and cooperatively with team members, management and members of other department in order to serve the customer.
• Sees all tasks through to completion.
• Keeps product knowledge current in order to fulfill client needs best.

Supervisory Responsibilities:  

This position does not have supervisory responsibilities.

Experience / Educational Requirements:  

• Required education: High School/GED necessary, college preferred
• 5+ years’ relevant experience in the technical or production side of the motion picture industry. 
• Strong practical knowledge of grip and lighting equipment.  The ability to recommend equipment to technical and non-technical clients and advise on equipment use and substitutions. 
• Customer Service experience; strong follow-up skills
• Computer literacy: MS Office suite.  Inventory software experience not required, but a plus.
• Excellent “people” skills. Willing to “go the extra mile” to satisfy the customer.

Physical Requirements:

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in either direction
• Ability to see and hear within normal parameters
• Communication skills using the spoken and written word
• Finger dexterity to manipulate objects (e.g., keyboard, calculator, fax, etc.)
• Able to work in an industrial environment (some noise and dirt)

Position Type/Expected Hours of Work:

• This is a full-time position.