Lighting and Grip FAQs

  1. What documents do I need to provide in order to rent equipment from Eastern Effects?
    • Equipment Rental Contract (signed)
    • Certificate of insurance
    • Credit card authorization

     
  2. What documents do I need to rent a vehicle form Eastern Effects?
    • Vehicle Rental Contract (signed)
    • Certificate of insurance
    • Credit card authorization

     
  3. What documents do I need to rent studio/office space?
    • Facility Rental Contract (signed)
    • Certificate of insurance

     
  4. What are the insurance requirements to Rent from Eastern Effects?
    Please see our Insurance Requirements here: link

     
  5. If I don’t have production insurance can I purchase a policy from Eastern Effects?
    No, but we can recommend the following insurance broker:
    • Integro: (212) 702-3332

     
  6. What payment methods does Eastern Effects accept?
    • Credit card (Visa, Master Card or American Express)
    • Wire transfer
    • Check
    • Cash

     
  7. Does Eastern Effects offer credit terms?
    Rentals with Eastern Effects are COD. Customers may apply for 15-day credit terms. Please note that credit checks take a minimum of 3 to 5 business days from the date of application submission.

     
  8. Does Eastern Effects charge a rental deposit?
    We require a deposit for any rental with a duration of greater than 2 weeks. The deposit amount is equal to a 1-week’s rental.

     
  9. How do I reserve the equipment or service on my rental quote?
    A rental quote is not considered reserved until a signed rental agreement, certificate of insurance and a credit card authorization are submitted and approved by Eastern Effects.

     
  10. Does Eastern Effects rent to students?
    Yes. Students are provided with the same high-quality service as all customers.

     
  11. Does Eastern Effects offer expendables?
    Yes. Expendables can be ordered with any equipment package.

     
  12. How does Eastern Effects bill for expendables?
    Expendables items are broken into two categories: Pay-Per-Use and Upfront Purchase
    • Pay-Per-Use expendables are billed at the end of a job, upon return to Eastern Effects, for the amount cut or opened.
    • Upfront Purchase expendables are billed at checkout and are yours to keep.

     
  13. Can I extend the duration of my Rental?
    Yes, in most cases, this can be accommodated. Please contact your Rental Manager to provide the new end date. Additional charges may apply.

     
  14. What time can I pick up a rental?
    Your Rental Manager will advise you of the time your order will be ready for pick up. The earlier an order is confirmed, the easier it is to accommodate a specific pick-up time request. Please note that the larger the order, the longer it takes to prep.

     
  15. Can my crew come to do a checkout?
    It is generally recommended to have a technician present at check-out, and we are certainly able to accommodate such. If you wish to have a crew check-out, please notify your Rental Manager at least 24 hours in advance so we may accommodate your needs.

     
  16. What time are rentals due back to Eastern Effects?
    All rentals are due back by 10 am on the return date indicated on your rental order.

     
  17. What are the warehouse hours for equipment pick up and drop off?
    Our warehouse hours are 8:30am to 5pm, Monday through Friday.

     
  18. Where do I go to pick up or drop off my equipment rental order?
    Our equipment rental warehouse is located at 99 9th Street, between Smith St. and 2nd Ave, in the Gowanus neighborhood of Brooklyn, New York.

     
  19. What happens if I am running late to pick up an order?
    In most cases, we can arrange to keep our warehouse truck loading bay open past 5pm for an additional fee. Please note that if you are picking up equipment outside of normal business hours, you may not be able make adjustments to your order after the warehouse is closed.

     
  20. Is the equipment warehouse open during the weekend?
    No, however, with 48 hour advance notice, we may be able to accommodate special requests for an additional fee.

     
  21. Can Eastern Effects deliver or pick up equipment?
    Yes, we offer delivery and pick up services.

     
  22. What can I do if I experience an equipment related problem outside normal business hours?
    Customers with active rentals may call our emergency phoneline at (917) 626-6486. We will arrange to troubleshoot or replace the item in question.

     
  23. If I am renting an Eastern Effects truck package, may my driver park in your lot?
    Yes, subject to availability. Please consult with your Rental Manager.

     
  24. Who is allowed to drive your Vehicles?
    A driver with a standard Class D license (or better) may drive our 1-ton, 2-ton, 3-ton or 4-ton vehicles after completing a 45-minute driver training session. A driver with a Commercial Class C license (or better) may drive our 5-ton or smaller vehicles.

     
  25. Do you allow teamsters to drive your vehicles?
    Yes. Teamsters do not have to complete a driver training session. They do, however, need to be available by phone to receive detailed information to access their vehicle.

     
  26. If I am renting a truck, do I need to pick up and/or return the vehicle during normal business hours?
    Provided your driver has completed training, no. Your driver will receive instructions on how to access our truck parking lot after hours.

Studios FAQs

  1. Are your stages Level 2 qualified?
    Yes.
  2. Does Eastern Effects allow outside Lighting and Grip Equipment on their stages?
    No, we do not allow outside equipment to be brought onto our stage.
  3. Do Eastern Effects studio locations provide equipment rentals as well?
    Yes.

Offices FAQs

  1. Do I have to be renting a stage or equipment in order to rent office space?
    No. Office tenants are not required to have other rentals with Eastern Effects.