FAQs
Lighting and Grip Questions
• Equipment Rental Contract (signed)
• Certificate of insurance
• Credit card authorization
• Vehicle Rental Contract (signed)
• Certificate of insurance
• Credit card authorization
• Facility Rental Contract (signed)
• Certificate of insurance
Please see our Insurance Requirements here: link
No, but we can recommend the following insurance broker:
• Integro: (212) 702-3332
• Credit card (Visa, Master Card or American Express)
• Wire transfer
• Check
• Cash
Rentals with Eastern Effects are COD. Customers may apply for 15-day credit terms. Please note that credit checks take a minimum of 3 to 5 business days from the date of application submission.
We require a deposit for any rental with a duration of greater than 2 weeks. The deposit amount is equal to a 1-week’s rental.
A rental quote is not considered reserved until a signed rental agreement, certificate of insurance and a credit card authorization form are submitted and approved by Eastern Effects.
Yes. Students are provided with the same high-quality service as all customers.
Yes. Expendables can be ordered with any equipment package.
Expendables items are broken into two categories: Pay-Per-Use and Upfront Purchase
• Pay-Per-Use expendables are billed at the end of a job, upon return to Eastern Effects, for the amount cut or opened.
• Upfront Purchase expendables are billed at checkout and are yours to keep.
Yes, in most cases, this can be accommodated. Please contact your Rental Manager to provide the new end date. Additional charges may apply.
Your Rental Manager will advise you of the time your order will be ready for pick up. The earlier an order is confirmed, the easier it is to accommodate a specific pick-up time request. Please note that the larger the order, the longer it takes to prep.
It is generally recommended to have a technician present at check-out, and we are certainly able to accommodate such. If you wish to have a crew check-out, please notify your Rental Manager at least 24 hours in advance so we may accommodate your needs.
Provided your driver has completed training, no. Your driver will receive instructions on how to access our truck parking lot after hours.
All rentals are due back by 10 am on the return date indicated on your rental order.
Our warehouse hours are 9:00am to 5pm, Monday through Friday. Click here to see Holiday Schedule.
In most cases, we can arrange to keep our warehouse truck loading bay open past 5pm for an additional fee. Please note that if you are picking up equipment outside of normal business hours, you may not be able make adjustments to your order after the warehouse is closed.
Our equipment rental warehouse is located at 150 S Main Street Garfield NJ 07026. At the intersection of Saddle River Ave, Main Ave and Main St. Across from the Cemetery.
No, however, with 48 hour advance notice, we may be able to accommodate special requests for an additional fee.
Yes, we offer delivery and pick up services.
We provide after hours support to customers with active rentals. Please call the main line at 718-855-1197 and follow the instructions. We will arrange to troubleshoot or replace the item in question.
Transportation Services Questions
A driver with a standard Class D license (or better) may drive our 1-ton, 2-ton, 3-ton or 4-ton vehicles after completing a 45-minute driver training session. A driver with a Commercial Class C license (or better) may drive our 5-ton or smaller vehicles.
Yes. Teamsters do not have to complete a driver training session. They do, however, need to be available by phone to receive detailed information to access their vehicle.
Yes, subject to availability. Please consult with your Rental Manager.
Please call our main number (718) 855-1197 and someone from our staff will assist you. If this call is outside our normal business hours, you will be directed to our after-hours customer support line.
Please call our main number (718) 855-1197 and someone from our staff will assist you. If this call is outside our normal business hours, you will be directed to our after-hours customer support line.
We provide after hours support to customers with active rentals. Please call the main line at 718-855-1197 and follow the instructions. We will arrange to troubleshoot or replace the item in question.
Studio Questions
Yes.
No, we do not allow outside equipment to be brought onto our stage.
Yes.
Office Questions
No. Office tenants are not required to have other rentals with Eastern Effects.